Appointment Cancellation Policy
01. Objectives and Background
Social Force is committed to providing the best marketing service in a timely manner. We aim to accommodate your needs. Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you.
Unfortunately, when a client cancels without giving 72-hour notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the clients who would otherwise have wanted an appointment.
We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
02. Cancellation Process
We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you can cancel with 72-hours’ notice. This allows us to fill that appointment slot.
We require a minimum of 72 hours’ notice for cancellation. Please inform us by 2 pm or prior to your scheduled appointment to notify us of any changes or cancellations.
If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed appointment.
- The cancellation fee is $150 + GST
- The cancellation fee will be charged by credit.
- The cancellation fee may be deducted from any deposit paid for the appointment (if any).
- The cancellation fee is the sole responsibility of the client and must be paid in full within 7 days after invoicing.
If you have any questions regarding this policy, please ask our team and we will be glad to clarify your questions. We thank you in advance for your cooperation and understanding.